Compliance and Chain-of-custody

ProForce Courier Network supports healthcare logistics where privacy discipline, documented handoffs, and consistent execution matter. Based in Jackson County, GA (ZIP 30567), we provide after-hours non-hazardous medical deliveries for pharmacies, clinics, and DME suppliers, especially during nights, weekends, and holidays when staffing is lean and the margin for error is smaller.

If you are searching for a HIPAA-aware medical courier Jackson County organizations can trust, here is our approach. We are not a healthcare provider, but we operate with HIPAA-aligned handling practices that help clients reduce risk through controlled communication, clear boundaries, and accountable delivery verification. We also support nearby lanes, including after-hours medical delivery Gainesville requests and surrounding Northeast Georgia routes.

Our Compliance Approach

Compliance is not a slogan. It is a set of repeatable steps that reduce uncertainty and improve accountability.

Our operating priorities include:

• Privacy-first communication to limit unnecessary exposure of sensitive information
• Chain-of-custody options when clients require documented responsibility from pickup to delivery
• ePOD delivery verification to reduce delivery uncertainty after hours
• Clear service boundaries with non-hazardous transport only

This approach supports vendor readiness for pharmacies, clinics, and DME suppliers that require reliable service without shortcuts.

HIPAA-Aligned Handling

We use HIPAA-aware, privacy-aligned practices appropriate for medical delivery environments. The goal is simple, protect confidentiality by limiting information sharing to what is needed to complete the job safely and correctly.

Key privacy commitments:

• No PHI by text: We do not request or transmit Protected Health Information through SMS.
• No PHI via web forms: Online forms are for logistics only, such as pickup city, delivery city, time window, and item category.
• Need-to-know routing: Drivers receive only the information required to execute the transport and complete delivery verification.
• Package handling expectations: Clients provide packaging and labeling consistent with their internal standards. We transport items as received within our scope.

Client benefit: reduced privacy risk and fewer operational errors during after-hours coordination.

Chain-of-Custody Process

Chain of custody is the backbone of trustworthy healthcare logistics. When requested or required by your workflow, we use a structured process to create a clear record of responsibility from pickup to delivery.

Standard chain-of-custody steps:

1. Dispatch intake: Confirm pickup, delivery, time requirements, and recipient instructions that are permitted and necessary.
2. Secure pickup handoff: Receive items from an authorized sender, verify package count and visible condition without opening contents.
3. In-transit control: Follow route discipline with status updates available on request.
4. Secure delivery handoff: Deliver to an authorized recipient, complete delivery verification.
5. Documentation retention: Provide records aligned to agreed service standards and client requirements.

Exception handling: If the recipient is unavailable, access is restricted, instructions change, or a route disruption occurs, our process requires prompt notification and documented resolution steps.

Client benefit: improved accountability and fewer disputes about who had custody and when.

ePOD Workflow

ProForce Courier Network uses ePOD, electronic proof of delivery, to provide delivery confirmation and an auditable record of completion. This is especially valuable during nights and weekends when your team may not be onsite.

Typical ePOD elements include:

• Delivery timestamp
• Delivery location confirmation
• Recipient acknowledgement, when applicable
• Exception notes, such as access issues or alternate instructions

Client benefit: faster internal closeout, reduced follow-up calls, and stronger verification for compliance files.

BBP Training and Insurance

Professional handling in healthcare-adjacent transport requires training and discipline. Our drivers are BBP-trained (Bloodborne Pathogens awareness) and operate under standardized procedures appropriate for non-hazardous medical delivery environments. We also apply driver screening and readiness standards that support professionalism and reliability.

From a risk management standpoint, we maintain insured operations for vendor onboarding requirements.

Client benefit: more consistent service behavior and a clearer risk posture for contracted courier coverage.

Non-Hazardous Policy

To protect clients and maintain a consistent compliance posture, ProForce Courier Network operates under a strict non-hazardous only policy.

We do not transport:

• Hazmat
• Biohazards
• Infectious substances
• Regulated medical waste

We do transport, as contracted and permitted:

• Pharmaceuticals and pharmacy items
• Medical devices and supplies
• Healthcare documents and administrative records
• Temperature-sensitive materials within non-hazardous scope, including lanes that may require a temperature-controlled courier Braselton clients can coordinate after hours

For temperature-sensitive items, clients provide validated packaging and temperature requirements. We transport per agreed instructions within non-hazardous scope.

Client benefit: clear boundaries that reduce compliance ambiguity and support safe, consistent operations.

COI and Contact

COI available upon request for vendor onboarding and compliance files. To review service standards, chain-of-custody expectations, or documentation requirements, call 762-305-0283 or email dispatch@proforcecouriernetwork.com.